At Shrwango Group (OPC) Private Limited, we strive to provide our customers with a smooth, convenient, and memorable travel booking experience. We understand that travel plans may change due to personal circumstances or unforeseen situations.

This Refund & Return Policy explains the conditions under which cancellations, refunds, and booking adjustments are handled for tour and travel packages purchased through our website.

1. About Our Company

Company Name: Shrwango Group (OPC) Private Limited
Business Activity: Tours and Travels
Office Address: Shop No. 1, Samrudhi Apartment, Near Mate Square, Gopal Nagar, Pratap Nagar, Nagpur, Maharashtra – 440022, India.

Contact Details:

2. Nature of Products and Services

Our website offers tour packages, travel packages, holiday bookings, and related travel services.

Since our services are digital bookings and travel arrangements rather than physical products, a traditional product return policy does not apply.

Refunds and cancellations are governed by the conditions mentioned in this policy and the specific package or service booked by the customer.

3. Cancellation by Customer

  1. Customers who wish to cancel a confirmed booking must submit a cancellation request through our official company email or contact number.

  2. Cancellation requests will be considered only after receiving the customer’s booking details and payment reference.

  3. Cancellation charges may apply depending on the package, booking date, travel date, and third-party service provider policies.

  4. Any non-refundable amount already paid to hotels, airlines, transport operators, or other service providers may be deducted from the eligible refund, subject to applicable law.

  5. The applicable cancellation charges and refund eligibility will be communicated to customers before or at the time of booking.

  6. Cancellation requests made after the commencement of travel or after the scheduled service has been provided may not qualify for a refund, except where required by applicable law or the confirmed booking terms.

4. Refund Eligibility

Customers may be eligible for a refund under the following circumstances:

  • Cancellation of a booking within the applicable cancellation period.

  • Cancellation of a tour package by our company without a suitable alternative accepted by the customer.

  • Failure to provide a confirmed service attributable to our company.

  • Duplicate payment for the same booking.

  • Successful payment where the booking could not be confirmed.

  • Other circumstances where a refund is required under applicable law.

All refund requests will be reviewed and processed according to the booking terms and applicable policies.

5. Non-Refundable Situations

Refunds may not be available in the following situations, subject to applicable law:

  1. Customer cancellation after the permitted cancellation period.

  2. Failure to arrive at the designated departure point on time.

  3. Failure to carry valid identification, passport, visa, or other mandatory travel documents.

  4. Voluntary discontinuation of a trip after the travel service has commenced.

  5. Failure to use booked services due to personal reasons.

  6. Non-refundable hotel, airline, transport, or activity reservations.

  7. Incorrect information provided by the customer that prevents service delivery.

6. Cancellation by Our Company

In certain situations, we may need to cancel or modify a confirmed booking due to operational difficulties, unavailability, weather conditions, safety concerns, government restrictions, or other unforeseen circumstances.

If we cancel a confirmed package without providing an alternative acceptable to the customer, eligible payments for the undelivered services will be refunded in accordance with applicable law and the booking terms.

We will make reasonable efforts to notify customers and assist them with alternative arrangements wherever possible.

7. Refund Processing Time

  1. Approved refunds will generally be initiated within 7–14 business days after approval.

  2. Refunds will normally be credited to the original payment method used during booking.

  3. The actual time taken for the amount to appear in the customer’s account may depend on the bank, card issuer, UPI provider, or payment gateway.

  4. Customers may be required to provide transaction details or other information to verify their refund request.

  5. Any applicable deductions will be communicated before processing the refund.

8. Duplicate or Failed Transactions

If a customer makes a payment and the amount is deducted more than once for the same booking, the duplicate payment will be verified and eligible duplicate amounts will be refunded.

If a payment is deducted but the booking is not confirmed, customers should contact us with the transaction ID or payment reference.

Verified eligible refunds will be processed through the original payment method.

9. Refund Method

All approved refunds will preferably be processed through the original payment method used by the customer.

In exceptional cases, an alternative refund method may be used after verification and mutual agreement, subject to applicable law and payment provider requirements.

10. Booking Modifications

Customers wishing to change their travel dates, destination, passenger details, or package arrangements should contact us as early as possible.

  • All modification requests are subject to availability.

  • Additional charges may apply.

  • Third-party supplier modification fees may be applicable.

  • Certain bookings may not permit modifications.

Any price difference or additional amount payable will be communicated to the customer before confirming the modification.

11. No Physical Returns

As our website primarily sells tour and travel packages and related services, there are no physical products to return.

Therefore, traditional product returns and exchanges are not applicable. Customers should refer to the cancellation and refund conditions mentioned above.

12. Customer Support

For cancellation requests, refund-related questions, payment issues, or booking assistance, customers can contact us using the following details:

Company Name: Shrwango Group (OPC) Private Limited

Office Address: Shop No. 1, Samrudhi Apartment, Near Mate Square, Gopal Nagar, Pratap Nagar, Nagpur, Maharashtra – 440022, India.

Company Mobile: 8530744115
Personal Mobile: 8530744117
Company Email: shrwangotourspvtltd@gmail.com
Personal Email: officialshrwansingh@gmail.com

13. Policy Updates

Shrwango Group (OPC) Private Limited reserves the right to update or modify this Refund & Return Policy whenever necessary.

Any changes will be published on this page with the revised effective date. Customers are advised to review this policy before making a booking.

Thank you for choosing Shrwango Group (OPC) Private Limited. We appreciate your trust and look forward to serving you.